Payment & Shipping

 

In our online shop you can pay with bank transfer or via PayPal. You will receive the digital copy of your invoice by email and the original copy by post with each order. 

Phone: +49 721 680 30 87 - 4

What payment methods are accepted?


For our products and services, a uniform value-added tax rate of 19% applies in Germany.

The companies which are located in a member state of the European Union will not be charged with VAT when they provide their VAT number. For export deliveries to a country outside the EU, no VAT will be charged.

However, if the recipient of the invoice is a private individual from a member state of the European Union, he/she will be charged with 19% VAT.

Do I have to pay VAT?


In some cases, we also offer installment payments. Please contact our sales department before ordering the goods.

Phone: +49 721 680 30 87 - 4

Is a payment by installments possible?


How exactly is the delivery working?

Once your order passed the quality check, it will be packed carefully and sent to you by DHL. For each package you will receive your own shipment tracking number. This will be sent to you via e-mail after the dispatch of your package.

If you prefer another delivery service or would like to have your package specially insured, please contact our sales team. 

Phone: +49 721 680 30 87 – 4


Is an international shipping possible?

International shipping is possible. Should you require special insurance, please contact our sales team. 

Phone: +49 721 680 30 87 – 4


How long does the delivery take?

Within Germany, a package is usually delivered to the recipient in 1-2 working days after dispatch. In a few cases, however, it may also take longer - e.g. in the pre-Christmas period. If the online status of your shipment has not changed for more than 6 business days, the sender can request a search.

In international shipping, the duration of the transport depends on the destination country. You can find more detailed information on your country`s national post website.